Terms of Service

SupplySpark is a trade name. The service is run by its founders from Barcelona, Spain. A company is being formed to take it over; this page will name it as soon as it exists.

Operator

SupplySpark, run by its founders

Address

Barcelona, Spain

Website

https://supplyspark.co

Email

hello@supplyspark.co

This section is the general information that Spanish law (Law 34/2002 on information society services) asks a website to give. Write to us at hello@supplyspark.co; email is the fastest way to reach us and the address we answer from.

These terms are a contract between you and SupplySpark. They cover supplyspark.co, the SupplySpark app, the emails and notifications we send, and every way of reaching our data through software, including the SupplySpark API, the MCP server and the SupplySpark GPT (together, the "service"). By creating an account, using the service or paying for a plan, you agree to them.

If you use the service for a company or another organisation, you confirm that you are allowed to accept these terms on its behalf. "You" then means that organisation and every person who uses the service through it.

The Privacy Policy explains how we handle personal data and applies alongside these terms. Part 2 applies to everyone. Part 3 applies when you use the service to find or buy from suppliers. Part 4 applies when your company is listed on SupplySpark or you manage a supplier profile. One account can do both, and both parts then apply.

SupplySpark is a tool for businesses and the people who work for them: brands, importers, sourcing agents, manufacturers, traders and their staff. You may only use it if you are at least 18 years old and act for business or professional purposes, not as a consumer.

Because our customers are businesses, rules written for consumers do not apply to our relationship, including the right to cancel a distance contract within 14 days. If the law of your country nonetheless treats you as a consumer, nothing in these terms takes away rights that law gives you and cannot be waived.

We may change these terms, for example when we add features or when the law changes. For changes that matter to you, we give at least 15 days' notice by email to your account address or by a notice in the service, and 30 days for a change to the price of a plan you pay for. Small corrections and clarifications can apply as soon as they are posted. The date at the top tells you when the current version took effect.

If you keep using the service after a change takes effect, the new terms apply. If you do not accept a change that makes a paid plan materially worse for you, tell us before it takes effect: you can cancel, and we refund the part of the current period you have not used.

You need an account to save searches, see contact details, use Pro, or manage a supplier profile. Give us accurate details and keep them current. Keep your password and authenticator to yourself: everything done from your account counts as done by you, and you must tell us at once if you think someone else has access.

Accounts are personal. Each person on your team needs their own account; you may not share credentials or let several people work through one login. Where a plan is bought for a company, the company decides who uses it, within the plan's limits.

One account can wear two hats: a buyer profile and the supplier profiles you manage. The same login and the same rules apply to both.

We may suspend an account to protect the service or other users, for example after a security incident or when we suspect misuse. We tell you why unless the law or an investigation stops us.

SupplySpark is a research and discovery tool. It gives you a searchable database of manufacturers and suppliers, profiles with the evidence we found and its sources, contact details, tools to compare, shortlist and export, an AI assistant, and pages where suppliers present themselves.

SupplySpark is not a marketplace, a broker, an agent or an inspection service. We do not sell goods, take or fulfil orders, hold or transfer money between buyers and suppliers, negotiate, inspect factories, audit certificates, or vouch for anyone. Any contract, order, sample, payment or dispute between a buyer and a supplier is between those two parties only. We are not a party to it, and we are not responsible for what either of them does or fails to do.

Nothing on SupplySpark is legal, financial, customs or compliance advice. Check the rules that apply to your products and markets yourself, or with an adviser.

How profiles are built. SupplySpark is a directory built from public information. We collect what a company publishes about itself (its website, catalogues and social pages) and what public records say about it (business and trade registries, trade association member lists, the registries of certification bodies, trade fair exhibitor lists, customs and shipment records, press), check the sources against each other, and put the result into one profile per company, with the source shown next to each fact. We add what a company submits when it claims its profile, and we use AI tools to read the sources and write the summaries. Companies are listed without signing up, and any listed company can claim its profile for free, correct it, or ask us to remove it (section 27).

Limits. Information can be outdated, incomplete, mistranslated or wrong, and a source can be wrong too. A supplier may have changed its products, moved, been sold or stopped trading since the source was published. Numbers such as MOQs, lead times, prices and capacity are indications, not offers.

What Verified means. The Verified mark means we found independent evidence of at least one of the following: a record of the company in an official business registry, customs shipment records showing that it trades, or a check by a member of our team that is described on the profile. It does not mean that we visited the factory, tested its products, confirmed that it holds the certificates it lists, or that it will perform. Certificates are shown as they appear in the source; the issuing body is the only authority on whether a certificate is real and current.

Your own checks. Before you place an order, pay a deposit, send designs or samples, or travel, do your own due diligence: ask for documents, confirm certificates with the issuer, check the registry yourself, order samples, and consider a third-party audit or inspection. SupplySpark is a starting point for that work, not a replacement for it.

Reporting errors. If something on a profile is wrong, tell us through the correction form at supplyspark.co/for-suppliers/claim or by email. We correct or remove information when we agree it is wrong or cannot be supported, and we tell the person who reported it what we did (section 12).

Parts of the service are generated by AI: the Spark assistant, profile summaries, draft emails, comparisons, and the answers given through assistants such as Claude and ChatGPT. AI output can be inaccurate, incomplete or out of date, and it can state things with confidence that are not true. Treat it as a draft and check it before you rely on it or send it. You decide what to do with it, and you are responsible for anything you send to a supplier or buyer, even if we drafted it.

Do not enter personal data, trade secrets or confidential information into AI features unless you are comfortable with it being processed as described in the Privacy Policy. We may use conversations with the assistant to run, secure and improve the service.

You must not:

• access the service by automated means (scrapers, crawlers, bots, scripts, headless browsers) other than through our documented API and AI-assistant integrations, within their limits;
• copy, download or extract the database or a substantial part of it, or systematically collect profiles, contacts or other data, by hand or by machine, beyond what your plan's export features allow;
• resell, sublicense, publish, share outside your organisation or otherwise make available data from the service, or use it to build or improve a directory, database, lead list, AI model or any competing product;
• use contact details from the service for anything other than genuine sourcing or business inquiries connected to the supplier's activity (section 25);
• misrepresent who you are or who you work for, claim a company you are not authorised to represent, or post false, misleading or fake content, including certificates, awards, photos or reviews;
• upload malware, probe or test our security, interfere with the service or other users, or bypass limits, paywalls or access controls, including the free-tier limits of the API;
• use the service to break the law, including sanctions, export control, anti-bribery, anti-spam and data protection laws, or to harass anyone;
• use information from the service to make decisions about individuals, such as credit, insurance, housing or employment decisions.

If you break these rules we may limit, suspend or close your account and remove content, and we may take legal action to protect the service, our data and our users.

You keep ownership of everything you upload or enter: company details, product lists, photos, logos, certificates, messages and profile text.

You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, reformat, translate, index, display and distribute that content through the service and through the channels the service reaches, including search engines and AI assistants that read our public pages, for as long as the content is on the service and for a reasonable period afterwards in backups. For content on a public supplier profile, this includes showing it to anyone.

You confirm that you have the rights needed to give this licence, that the content is accurate and not misleading, and that it does not infringe anyone's rights or break the law. Do not include personal data about other people beyond the ordinary business contact details of your company.

We may refuse, edit for format or length, hold back or remove content that breaks these terms or that we cannot support with evidence, following section 12.

The service, including its software, design, brand, the texts we write, and the SupplySpark database as a compilation, belongs to us or to our licensors and is protected by copyright, database rights and other laws. Individual facts about a company are not ours to own, and nothing here stops a supplier from using its own information; what we protect is the collection, structure and enrichment we have built.

You may use the service, and the data you obtain through it, for your own internal business purposes, including sharing it with colleagues and with agents working for you. You may quote short extracts with a link to the profile. Any other use needs our written permission.

If you give us feedback or ideas, we may use them without owing you anything.

Anyone can report content on SupplySpark they believe is illegal, inaccurate, unauthorised or otherwise against these terms: a wrong or outdated profile, a claim by someone who does not represent the company, an infringing photo, a fake certificate, or personal data that should not be there. Use the correction form at supplyspark.co/for-suppliers/claim (no account needed) or write to hello@supplyspark.co with a link to the content and the reason.

We review every report. Depending on what we find we may correct, hold, unpublish or remove content, remove marks such as Verified or Priority, restrict or close an account, or take no action. Decisions are made by our team. Automated checks, for example matching an email domain to a company website or detecting duplicates, help us but do not decide on their own whether content is removed.

When we remove or restrict content you provided, or an account you hold, we tell you what we did and why, and how to reply, unless the law prevents it or telling you would harm an investigation. You can contest a decision by replying to that notice.

Reports about content on other sites, including supplier websites we link to, should go to those sites.

The service links to and works with services run by others: supplier websites and social profiles, registries and certification bodies, trade data providers, Google and Microsoft for sign-in, Dodo Payments for checkout and billing, AI model providers, and email. Their terms and privacy notices apply to your use of them. We are not responsible for their content, availability or conduct, and a link is not an endorsement.

We keep improving the service, which means features change, move or are replaced, and sometimes we retire them. We aim for the service to be available at all times, but we do not guarantee it: maintenance, outages at our providers, attacks and bugs happen. We restore it as quickly as we can.

Some features are marked beta, preview or similar. They may be incomplete and may be withdrawn at any time.

If we stop offering a plan you have paid for, we refund the part of the current period you have not used, or move you to an equivalent plan with your agreement.

The service and everything in it are provided as is and as available. To the extent the law allows, we make no promises, express or implied, about accuracy, completeness, fitness for a particular purpose, the results you will get, or uninterrupted, secure or error-free operation. Statements on our marketing pages about coverage, numbers of suppliers or how buyers use the service describe the service as a whole; they are not guarantees about any one supplier, search or outcome.

To the extent the law allows:

• we are not liable for indirect or consequential loss, lost profit, lost revenue, lost business, lost or corrupted data, or loss of goodwill;
• we are not liable for loss caused by a supplier or buyer you met or dealt with through the service, by information on the service that turned out to be wrong, by decisions you took in reliance on the service, or by the service being unavailable;
• our total liability to you for everything arising from the service is limited to the amounts you paid us for the service in the 12 months before the event that gave rise to the claim, or 100 euros if you paid nothing.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, or anything else that cannot be excluded by law.

If someone brings a claim against us because of content you provided, your breach of these terms, your use of data from the service, or your dealings with a supplier or buyer, you will cover the losses, costs and reasonable legal fees we incur as a result. We will tell you about the claim promptly and let you take part in its defence.

By you. Close your account at any time in Account settings. If you have an active paid plan, cancel it first; it runs to the end of the period you paid for. Closing your account deletes your account data as described in the Privacy Policy. It does not remove a company listing that exists independently of your account (section 27).

By us. We may suspend or end your access if you break these terms, if your use creates legal or security risk, if a payment fails and is not resolved, or if we have to stop the service. Where it is reasonable, we give notice and a chance to fix the problem first. If we end the agreement for our own reasons and not because of your breach, we refund the unused part of any paid period.

Afterwards. Your right to use the service ends. Amounts you owe stay due. Sections that by their nature should continue (including section 10, section 11 and section 15 to section 20) continue.

These terms and any dispute connected to the service are governed by the laws of Spain. The courts of the city of Barcelona, Spain have exclusive jurisdiction, and you and we submit to them. If the law of the country where you are based gives you the right to bring a claim in your own courts and that right cannot be excluded, it is unaffected.

Before starting a legal process, write to hello@supplyspark.co. Most problems can be solved in a couple of emails.

These terms, the Privacy Policy and the plan details shown when you buy are the whole agreement between you and us about the service. If a court finds part of these terms invalid, the rest stays in force. If we do not enforce a term today, we can still enforce it later.

You may not transfer this agreement to anyone else without our written consent. We may transfer it to a company that takes over the service, including the company formed to operate SupplySpark, or to a successor in a merger or acquisition, and we will tell you when that happens.

Notices from us go to your account email address. Notices to us go to hello@supplyspark.co. These terms are written in English; if we publish a translation, the English text prevails. Nothing in these terms creates a partnership, agency or employment relationship between you and us.

Free. Anyone can search and read profiles for free. A free account adds contact details, shortlists and the other features described on the pricing page. Free is not a trial: it does not expire and it needs no card.

Pro. Pro is a paid subscription. What it includes, its limits (for example fair-use caps on exports and saved items) and its price are shown on the pricing page and at checkout when you buy, and those details form part of your contract. We may change what a plan includes for new periods. If we materially reduce what Pro includes during a period you have paid for, you may cancel and we refund the unused part.

Fair use. Pro is licensed to one person. Export and contact features exist so that you can do your own sourcing work, not to copy the database (section 9).

Merchant of record. Paid plans are sold and billed through Dodo Payments, our merchant of record. This means Dodo Payments is the seller of record for the transaction: it processes your payment, issues your invoice, works out and collects VAT or other taxes where they apply, and handles chargebacks and payment disputes. The charge appears on your statement under its name. Dodo Payments's own terms of sale apply to the payment itself; these terms govern the service you receive and everything else.

Prices. Prices are in euros and exclude VAT and other taxes unless we say otherwise. Tax is added at checkout when it applies, based on your country and, for businesses, your VAT number. Give correct billing details.

Renewal. Plans renew automatically at the end of each billing period, monthly or yearly, at the then-current price, until you cancel. The payment method on file is charged. If a payment fails we retry and tell you; if it stays unpaid, we pause paid features and end the plan after a grace period. Invoices and your payment method are managed on the billing page.

Cancelling. Cancel at any time from the billing page. Your plan stays active until the end of the period you have paid for and does not renew. You can resume it before it ends.

Switching. Moving from monthly to yearly takes effect immediately, and the unused part of the month is credited against the yearly price. Moving from yearly to monthly takes effect at the next renewal.

Refunds. We do not refund the remaining part of a period when you cancel. We refund where these terms say so (section 4, section 14, section 18 and section 21), where the law requires it, and, at our discretion, where something on our side went wrong. Refunds go back through Dodo Payments to the original payment method.

We may change the price of a plan with at least 30 days' notice by email. The new price applies from your first renewal after the notice period. If you do not want to pay it, cancel before then; the current price applies until your plan ends.

Profiles show a supplier's email, phone and website, and the assistant can draft an inquiry for you. A message you write there is sent from your own email account, in your name; we do not send it and we do not see replies.

Message factory. Every profile also has a message form. A message you send through it goes from us to the supplier by email, with your name, email address, company, country, the product, quantity and destination you entered and your text, so that the supplier can reply to you directly. We keep a copy so that the supplier can read it in its portal and so that we can count messages, and we may record that it followed a Priority placement. We do not screen suppliers' replies and we are not part of what follows.

You are responsible for what you send. Contact suppliers only with genuine sourcing or business inquiries that relate to what they make; say who you are and which company you represent; respect a request to stop; and follow the anti-spam and data protection laws that apply to you and to the supplier's country. Do not add supplier contacts to bulk mailing lists, newsletters or unrelated marketing, and do not pass them on to third parties other than colleagues and agents working on your sourcing.

Your buyer profile (company, role, what you sell, typical order sizes and similar details) personalises results and email drafts. Keep it accurate. Suppliers do not see it unless you send it to them. Shortlists, saved searches, notes, comparisons and exports are yours to use for your business (section 11). We keep them while your account exists.

SupplySpark is a directory built from public information. We collect what a company publishes about itself and what public records say about it, and put the result into one profile per company, with the source shown next to each fact (section 7). This includes companies that never contacted us. A profile built this way is an unclaimed profile: it shows what public sources say about the company, and it is free. Being listed costs nothing and creates no obligation for you. A plain-English explanation for listed companies is at supplyspark.co/your-listing.

We decide what we list. We may create, update, merge duplicates, unpublish or remove listings at our discretion, and we keep improving them from public sources over time. A listing is not an endorsement of the company, and its absence is not a judgement.

Correcting a listing. If you represent a listed company and something is wrong, use "Fix or remove a listing" at supplyspark.co/for-suppliers/claim or write to hello@supplyspark.co. No account is needed. We correct errors once we are satisfied that the request comes from the company, and we confirm what we did by email.

Opting out. Three kinds of opt-out exist, and we honour all three:

• Emails. Every email we send to a listed company has an opt-out link, and replying "stop" works too. We then keep the address only on a do-not-contact list.
• A person's details. If your name, direct email address or phone number appears on a profile and you want it gone, tell us. We remove it at once, and we do not ask why. The Privacy Policy explains your rights.
• A company's listing. Ask us and tell us why. We remove a listing when the company has closed or been sold, when it cannot be made accurate, or when the law requires it, and we consider every other request on its merits. We answer, normally within five working days, and we do not remove a listing because a competitor asked.

Claiming is free. It lets you edit your company's profile, add products, photos and certificates, read the messages buyers send, see how buyers use the profile, and buy Priority in a category.

Who may claim. Only an owner, director or employee with authority to represent the company, or an agent with the company's written authorisation. By claiming you confirm this is true. Claiming a company you do not represent is a breach of these terms and may be a criminal offence.

How we check. A claim is approved automatically when the email address of your account is on the same domain as the company's website. Otherwise a member of our team reviews it, normally within one working day, and may ask for evidence such as a company email address, a registry extract or a letter of authorisation. We may refuse a claim, or withdraw it later, if we are not satisfied.

What you can edit. Once approved you can edit the fields opened to you in the supplier portal, including your summary, products, categories, MOQs, lead times, materials, markets, contact details, photos and certificates. Some information is only changed by us on the basis of evidence: the legal name, verification evidence and the status of certificates we check. Edits go live on your profile at once, or after our check while your profile is still pending. We may keep adding information we find about your company from public sources, marked with its source, and we may correct what you entered if evidence contradicts it.

Your team. Colleagues can be given access to the profile on request. Each needs their own account, and you are responsible for what they do.

Everything you put on your profile must be accurate, current and not misleading. In particular:

• list only products you actually make or supply, and describe your capabilities, capacity, MOQs and lead times truthfully;
• list only certificates, memberships and audits that are real, valid and yours, and send us proof when we ask; a certificate we cannot verify may be shown as unverified or removed;
• use only photos, logos and documents you have the right to use;
• give business contact details, not private ones, and do not include personal data of people who have not agreed to appear;
• comply with the laws that apply to you, including labour, product safety and export rules.

If a profile is misleading, if certificates turn out to be fake, or if you repeatedly break these rules, we may remove the Verified mark, end Priority placement without a refund, unpublish the profile and close the account, following section 12.

What it is. Priority placement is paid. You buy Priority for your company in one product category, for example hoodies, for periods of 30 days. While your placement runs, buyers who search that category and whose filters your profile matches see your company before the ranked results, marked Priority, with the message button and a short pitch line you write. Buyers can see that the placement is paid. There is no limit on how many companies may have Priority in the same category: all of them are shown before the ranked results, and the order among them rotates so that the company seen least so far goes first.

What it is not. Priority placement changes nothing outside SupplySpark. It does not guarantee a fixed position, a number of views, messages, inquiries or orders, and it does not change what we show as evidence about your company or whether it is Verified. Buyer filters such as country, product type or certifications still apply: a buyer who filters you out does not see you. The ranked list below the Priority group is never for sale.

Price and period. Prices are shown in your portal and at checkout and form part of your contract; the first period may cost less than the following ones. A period is 30 days and starts when we switch your placement on, not when you pay. VAT is added at checkout where it applies. Payment and invoices work as described in section 22, through Dodo Payments. At the end of each period the placement renews for another 30 days at the renewal price shown to you, charged to the same payment method, until you cancel. We email you about a week before each renewal.

Eligibility and checks. You can buy Priority in a category only for a claimed, published profile whose category we have confirmed matches what you make. We check this before the placement starts, normally within one working day, and may ask for evidence. We also check your pitch line, which must describe your company truthfully in plain words without claims about other companies, prices we cannot see, or certificates we have not verified; we may edit or decline it. If a payment is made and we cannot confirm your eligibility, the placement does not start and we refund that payment in full.

Cancelling. Cancel at any time from the Priority screen of your portal. The placement continues until the end of the paid period and then stops; nothing further is charged. We do not refund the remaining part of a period you cancel. Price changes follow section 24.

Pause and early end. We may pause a placement, and stop showing it, while your profile is unpublished, while we look into a complaint about it, or if it no longer meets the eligibility rules above. We tell you why. A paused placement resumes when the reason is resolved; days lost to a pause caused by your profile or your conduct are not credited. If we end a placement because of a breach of these terms (section 29), it ends without a refund. If a payment is refunded or disputed, the placement stops.

Credit when it is our fault. If your placement was not shown for days it should have been because of an error on our side, we add those days to your period at no charge, or refund their share of the price if you prefer. Fewer views than you hoped for, or a lower place among the other Priority companies, is not an error on our side. That is the whole of our liability for a placement, within section 16 where that section applies. If we withdraw Priority placement itself, we refund the unused part of your period.

Buyers contact you directly, using the contact details on your profile, or through the message form on it. A message sent through the form reaches you by email and in your portal, with the buyer's name, email address, company and what they asked for, so that you can reply. We do not screen buyers, we are not involved in your conversations, and we are not responsible for what a buyer does. Do your own checks before you share prices, samples or terms. Use the buyer's details only to answer that inquiry. The statistics in your portal (views, clicks, contact opens, saves, Priority views) are aggregated and do not identify individual buyers.

Cancel Priority placement at any time (section 30). Close your account at any time in Account settings; cancel your Priority first. Closing your account ends your access to the portal. It does not remove the company listing, because the listing exists from public information and other people at your company may manage it. To remove content you added, delete it in the portal before closing, or ask us under section 27.

You can search SupplySpark through Claude, ChatGPT and other assistants, and through our public API (how to connect). The same terms apply. In addition:

• these channels mirror the free tier: a preview of results per search, while the full list, exports and Pro features stay on supplyspark.co;
• keep to the rate limits we set, and do not use several accounts, keys or agents to get around them;
• you may show results to the person you are working for, with attribution to SupplySpark and a link to the profile; do not store, cache, republish or resell results beyond what that task needs, and do not use them to train models or build datasets;
• we may change, limit or withdraw the API and the integrations at any time.

Developers who need more than the free preview can write to hello@supplyspark.co.

Questions about these terms, reports about content, and legal notices: hello@supplyspark.co. Corrections and removals of listings: the form at supplyspark.co/for-suppliers/claim. Questions about your personal data: see the Privacy Policy.